Turning usual customers into loyal ones in a way that other companies can’t simply change customers’ willingness to their product and services is not an easy process. In Carbon IM we try to analyze customer’s behavior and drive it to enterprise preferred actions. Customer Segmentation based on target, Scoring System by logical scenario, Purchasing Cards and Coupons and Cooperation with chain of Service Providers (Like Restaurants, Insurances, Mobile Distributors & etc.) are some of our actions in this area.
We deeply understand that today, many companies have reached the point that customer satisfaction is the only way to become more successful among their competitors. We design comprehensive and targeted scenarios for customer clubs to engage customers with the companies.
We have merged technology into our customer club and transfer all the required data for customers to a customized mobile app based on each scenario.